ISLAMABAD: Starbucks is introducing a generative AI assistant named “Green Dot Assist” at select stores to enhance service speed and barista productivity.
The AI tool is built on Microsoft Azure’s OpenAI platform and aims to streamline in-store operations by providing instant answers to baristas’ questions.
With Green Dot Assist, baristas no longer need to consult manuals or intranet systems for drink recipes or equipment troubleshooting.
They can interact with the assistant using a tablet via voice or typed queries in natural language, significantly cutting down response time.
Next-Level Automation on the Horizon
The current version handles basic tasks, but Starbucks plans to expand its capabilities.
Future versions will be able to generate IT support tickets and suggest shift replacements when team members call in sick.
According to Starbucks Chief Technology Officer Deb Hall Lefevre, the goal is to simplify daily tasks and improve job satisfaction.
This innovation is part of the company’s broader strategy to support its staff—referred to as “partners”—with smarter tools.
Enhanced Personalization for Loyal Customers
Another key feature of Green Dot Assist is personalized order recommendations.
It can remember repeat orders for loyal customers, offering a more tailored and faster ordering experience.
The AI works in tandem with baristas, handling routine tasks so they can focus on meaningful customer interactions.
Starbucks reports that even experienced staff are adapting quickly to the system, learning it within an hour due to its intuitive design.
The global coffee giant plans to scale this AI assistant across more stores by fiscal year 2026.
